Privacy Policy

This privacy policy (“privacy policy”, “policy”) describes the practices of LSDR Studios Ltd. (“LSD°R”, “we”, “us”, “our”) with respect to our collection, use, storage and disclosure of personal information provided to us from users of our website, reservation service, and other online products and services (collectively, the “services”). It also describes the choices available to you regarding our use of your personal information (as defined below) and how you can access and update this information. This policy is incorporated by reference to the terms of service located at https://www.lsdrstudios.com/terms, and forms an integral part of it. Unless otherwise defined in this policy, capitalized terms have the meaning assigned to them in the terms of service.

When you sign up with LSD°R or use our services, you are agreeing to this privacy policy and to the terms of service. By providing personal information, you consent to the use of your personal information as described in this privacy policy. If you do not agree with the terms of this privacy policy, do not provide any personal information to us.

This policy applies to the use of the company’s website, reservation service, and other online products and services (“website privacy policy”). The company has a separate policy that sets out our general practices with respect to handling your personal information that you can view here.

Introduction

We respect and uphold individual rights to privacy and the protection of personal information. We know how important it is to protect your personal information and want to make every customer experience safe and secure. In keeping with that goal, we have developed this policy to explain our practices for the collection, use, and disclosure of your personal information.

For the purposes of this policy, “personal information” means information about an identifiable individual, including, for example, an individual’s name, home address, telephone number, social insurance number, sex, income and family status. Personal information does not include information that would enable an individual to be contacted at a place of business, for example, an employee’s name, position or title, business telephone number, or business address. We will only collect, use or disclose personal information in accordance with this policy, or in accordance with laws applicable to the collection, use and disclosure of your personal information by us (“applicable privacy laws”).

Collection and Use of Personal Information

We collect two types of information through our services (personal information and non-personal information), depending on the nature of your interaction with us.

Personal Information

We may collect the following personal information from you:

• Contact information such as name, email address, mailing address, phone number;
• Billing information such as credit card number, and billing address;
• Unique identifiers such as user name, account number, password;
• User content generated by you, such as audio, video, text and images as provided by you on our services (further discussed in the terms of use); and
• Personal information such as order or class reservation history and marketing preferences.

We may collect this information in a number of ways, including as a result of your account registration, you signing up for classes, or phone or email correspondence between you and us.

Non-Personal Information

We also automatically gather non-personal information about your device such as your IP address, browser type, referring/exit pages, and operating system, as well as which aspects of our performance metric indicators available with our technology or our licensees’ products you prefer using. For further details about information that we may automatically collect, please see section 7 below.

Location Information

We do not use or collect your precise geographic location. We may derive your approximate location from your IP address in order to facilitate certain services, such as determining the closest studio to you.

Use of Personal Information

We may use your personal information, in combination with your non-personal information, for a variety of business purposes, for example to:

• Fulfill your class reservation or order;
• Send you a class reservation or order confirmation;
• Send you requested service information;
• Send new class or schedule information;
• Respond to customer service requests;
• Administer your account;
• Send you a newsletter;
• Carry out contests or promotions;
• Send you marketing communications;
• Respond to your questions and concerns;
• Improve our services and marketing efforts;
• Conduct research and analysis;
• For other purposes as described in this policy,
• To fulfill the purposes disclosed when you provide the information,
• To enforce or apply our terms of use, and
• In accordance with applicable privacy laws, to any buyer or other successor in the event of a merger, restructuring, acquisition, or other sale or transfer of some or all of our assets.

Your Consent

We will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by applicable privacy laws. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this policy and as may be further identified at the time of collection.

Express Consent

Sometimes you will be asked to give your express consent to our collection, use or disclosure of personal information – for example, by being asked to check a box to indicate your consent to receive marketing communications. We note that emails that are considered a part of an ongoing relationship (including sending emails regarding your account with us, class reservations, or responding to your emails regarding the same) do not require express consent. Registered users may receive email communication from us directly relating to their experience in the studio, for example to follow up on a waiver or a credit card payment.

Implied Consent

Other times, you may provide your implied consent to our collection, use or disclosure of personal information when we can reasonably conclude that you have given consent by some action you have taken or an action you have decided not to take. Generally, this occurs where the purpose for the use of your personal information would be reasonably apparent to you – for example, when you provide us with your address or other personal information on your waiver or as part of your registration process for your LSD°R account when you sign up for classes.

Withdrawing Your Consent

You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure of your information. We will accommodate your request subject to legal and contractual restrictions. If you have "opted in" or subscribed to one of our mailing lists, we will always provide you the opportunity to "opt out" or unsubscribe. For example, if you receive emails from us, we will provide a link in the email which you can use to unsubscribe from that mailing list, or you may contact us at [email protected]. You may also sign into your account at any time to see most of the personal information we have stored on your account, as well as update or correct any such personal information. You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the services or information that you requested.

Information Obtained from Third Parties

If you provide us personal information about others, or if others give us your personal information, we will only use that information for the specific reason for which it was provided to us.

Disclosure and Sharing of Your Information

We will share your personal information with third parties only in the ways that are described in this policy. We will not sell your personal information to third parties.
We may provide your personal information to companies that provide services to help us with our business activities such as web hosting providers, payment processors or customer service agencies (for example, MindBodyOnline.com). These companies are authorized to use your personal information only as necessary to provide these services to us, and in a manner consistent with this policy.

Some of these operations may result in personal information collected by us being stored or processed in other jurisdictions outside of Ontario, including in the United States and, as a result, your personal information may be accessible to those foreign jurisdictions’ law enforcement and regulatory authorities, for example, in accordance with the USA Patriot Act and other applicable laws of the United States.

We may also disclose your personal information:

• As required by law such as to comply with a subpoena, or similar legal process,
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or
• To any other third party with your prior consent to do so.
  We make your contact information available to other users that you transact with on this site to help complete the transaction.

Information We Collect Automatically

In some cases, we automatically collect certain information, as outlined below.

Our Services

You do not need to create an account with LSD°R to take a look around the website. However, if you decide to purchase or schedule a class with us, then you must create an account. To create an account, you are required to provide us with certain information, including personal information. We use the information we collect from you to provide the services. When using our services, we may collect the internet protocol (IP) address of your computer or other device, the IP address of your internet service provider, the date and time you access our services, the internet address of the website from which you linked directly to our services, the operating system you are using, the sections of our services you visit, the services pages read and images viewed, and the content you download from the services. This information is used for service and system administration purposes, and to improve the services.

Cookies

We use “cookies,” a technology that installs a small amount of information on a user’s device to permit our services to recognize future visits using that device. Cookies enhance the convenience and use of the services. For example, the information provided through cookies is used to recognize you as a previous user, to help you navigate the services and assist in completing your transaction, such as remembering your preferences or login information.

If you prefer not to receive cookies, you may set your browser to refuse cookies or to alert you when cookies are being sent. However, some features of our services may not function properly if cookies are turned off.

You can direct any questions or concerns regarding our compliance with this policy to us by emailing [email protected].